Krishnagiri district gets BPO firm

Giving an impetus to the process of extending the operations of the outsourcing industry to Tier II and Tier III centres, as well as rural centres, in Tamil Nadu, the Krishnagiri district administration is bringing home a set of new facilities in the field that will provide jobs to local candidates.
Adventity, a Mumbai-based end-to-end Knowledge and Business Process Outsourcing company, has partnered with FOSTeRA (Fostering technologies in rural areas) in this venture. FOSTeRA, an ISO 9001-2000 certified rural BPO, an initiative of the Krishnagiri district administration, will carry forward its operations in both voice and non-voice modules. A Memorandum of Understanding for this purpose has been signed between FOSTeRA chief executive officer M.R. Ashok Kumar and officials of Adventity BPO.
“Eighty candidates were selected for voice module from the Alapatti unit of FOSTeRA. They are undergoing a pilot training programme at Alapatti from June 23. Experts from Adventity will fine-tune the candidates in voice-based calls, customer care and data conversion activities,” said District Collector Santhosh Babu.
The BPO firm will announce similar programmes in non-voice modules at rural BPOs in Mittapalli (Uthangarai union) and Alapatti (Krishnagiri union). The date of training will be announced shortly, according to sources in Adventity. Under the deal, Adventity will provide work related to voice and non-voice operations, and FOSTeRA will provide high-end components, including dialers, headphone sets and special router switches for the voice module.
According to Mr. Ashok Kumar, over 1,200 students from Dharmapuri and Krishnagiri districts took part in an interactive session on skill development organised by National Association of Software and Service Companies (Nasscom) and the district administration in Krishnagiri. Nasscom vice-president Raju Bhatnagar gave the association’s membership to FOSTeRA.
Tests were conducted in two phases to assess the technical and soft skills of the candidates and English proficiency. A tabulation report was prepared and the candidates were given call letters on the spot. Mr. Kumar said FOSTeRA would set up an advanced training and BPO centre in association with Nasscom at Hosur soon. High-end equipment for the centre will be procured from major companies.